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We at Dale Carnegie Training of San
Francisco are excited to bring you the premier issue of our
monthly newsletter, Peak Performer. You are receiving this
because of your previous involvement with Dale Carnegie
Training, or your association with our featured business
partner that is highlighted this month. We will be bringing
you relevant business tips to become more efficient as well as
personal considerations to reduce stress and worry. Each
newsletter will provide tips in how to work more effectively
within your work environment as well.
 Not only will we
provide a calendar of our upcoming classes each month yet also
community events that offer additional networking and learning
opportunities in San Francisco, San Mateo, Napa, Sonoma and
Marin counties. In this issue, our featured business partner
is Learn iT!, the computer training company. You will be able
to receive additional discounted courses and services simply
as a result of receiving this newsletter. Be sure to link to
the imbedded website address for a list of all their offerings
available to you.
Each month we will be featuring one of our instructors. Its
not easy to become a certified Dale Carnegie Trainer. You may
be surprised by the individual accomplishments of each of our
hand picked trainers. This month we begin with Christina
Harbridge, DCT of SF's own "Rock Star of Training".
Please note that you have the option to send this
newsletter to a friend, simply click on the envelope button
within the letterhead above, subscribe if you are not currently on our
mailing list and of course, unsubscribe. Let us know what else
you may be interested in or if you have an event you'd like us
to let the Dale Carnegie community be aware of, just send an
email to Shannon Silva. We look forward to hearing
from you!
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· Send an agenda
before the meeting, asking participants to come prepared
to discuss the listed issues at hand. (Direct them to
bring in possible solutions for the issues you will be
addressing.)
· Open with a brief overview of the
problem and be sure that everyone understands its
implications.
· Ask for the possible solutions to
the problem, followed by evidence to support each
solution. (Be careful not to entertain a lengthy
discussion as to the causes of the problem.)
· Select the best two solutions
after initial discussion and appoint two individuals or
teams to transform the solutions into separate action
plans with express interest of resources required and
impact to the department and overall organization.
· Decide when to re-convene to make
a decision.
To maximize efficiency, keep meeting between 45
minutes to 90 minutes and always start on
time. Have a closed door policy that anyone late after 5
minutes will not be allowed in the meeting. Remember to
make frequent summaries, encourage open communication by
minimizing formalities, keep the meeting on track and
moving.
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Don't let all
the recession talk drain the energy out of your operation.
Negative attitudes can spread like the plague and become a
huge drag on performance. That's the bad news. The good news
is that enthusiasm and positive attitudes spread just as
quickly and affect performance just as much - yet in the right
direction.
Begin each interaction with a co-worker or a team meeting
by re-capping "What went well since the last time we met?"
Make sure you are able to come up with at least two items
yourself before they easily dissuade you that the answer is
"NOTHING!" Help others focus on the positive actions that
have occurred and focus on what can be done to solve a
problem.
Stop gossip from undermining the organization. When
a fellow worker comes to you and begins the discussion with
"Please don't tell anyone I said . . . .", let them know,
before they go any further that you won't be able to abide
with their wish. If it is information that could affect the
organization, it will be your responsibility to communicate
that information to someone who can do something if it is not
you. This technique will stop idle complaining and encourage
others to find constructive ways in which to vent that will
work towards a solution.
Keep in mind that "Attitude is Your Paintbrush - It
Colors Your World." Maintaining a positive attitude is
important in every area with replacing negativity with
enthusiasm, but no where is it more critical than in our
attitude towards ourselves. As Eleanor Roosevelt said "No one
can make you feel inferior without your
permission".
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ONE-DAY COURSES
Successful Public
Speaking
(Friday, August 30)
This intensive
one-day seminar will help you turn from a nervous novice into
a confident presenter because it gives you the time-tested
principle of dale Carnegie - the master of public
speaking.
More information...
Effective Weight-Loss Through an Expanded Comfort
Zone
(Saturday, May 11)
How to use fundamental Dale
Carnegie principles to actually lose weight. This
one-day interactive seminar will be conducted by Shannon
Silva, previously a Weight Watcher instructor who has coached
over 300+ people a week in how to lose weight easily and so
that it won't be "re-found". Shannon is currently with Dale
Carnegie and an instructor in training.
More information... |
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TWO-DAY COURSES
Making
Sales
(Tuesday/Wednesday, May 14 & 15)
A
knock-your-socks-off 2-day sales intensive that will help
increase closing ratios and accelerate performance
outcomes.
More information...
Delivering The Leader In
You
(Thursday/Friday, June 6 & 7)
This
program is designed for supervisors and managers who want to
increase productivity, lift morale, and improve quality.
More information...
Train The Trainer
(Monday/Tuesday,
June 20 & 21)
More information...
Replacing Negativity at the
Workplace
(Tuesday/Wednesday, May 21 &
22)
More information...
High Impact
Presentations
(Thursday/Friday, June 13 &
14)
More information...
Public Speaking
Mastery
(Thursday/Friday, June 26 &
27)
More information... |
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TIME-PHASED CLASSES
Our
Signature Dale Carnegie Course®
(Thursday, May
30)
More information...
Dale Carnegie Leadership Training for
Managers
(Tuesday, May 14)
More information...
Dale Carnegie Sales
Advantage
(Wednesday, October 9)
More information... |
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| To reserve a seat, call Nicola Richardson
at 415-642-3253 or e-mail her at Nicola_Richardson@DaleCarnegie.com |
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You know you've "arrived", when after
completing a talk in one of her Dale Carnegie Courses, she
kicks up her platform shoes and announces to the entire class
that you indeed are a "Rock Star." Albeit unconventional from
the typical Dale Carnegie classroom, Christina will stop at
nothing to ensure that each class member will have their own
professional (and often an added personal) break through
before the 12 week sessions are completed.
Ellen Falcinelli, a coach for Christina's most current Dale
Carnegie Course, perhaps said it best when she commented after
one difficult interaction with a class member that positively
impacted the entire class as well as that individual,
"Christina has the unique ability to see each class member's
potential and will not stop coaching them until they see it
themselves. She (Christina) believes more in them then they do
in themselves. That's why she's such a master." When not teaching Dale Carnegie Courses, Christina runs her
own company, Bridgeport Financial http://www.bridgeportfinancial.com. She is
the founder and president of this San Francisco based
collections agency that was recognized in the Fastest 150
Companies of the Bay Area. Christina set out to change the
nature and feel of personal debt collections service when she
started her business 11 years ago. By treating debtors with
integrity, Bridgeport has more word-of-mouth referrals than it
can handle, and a successful collections rate of 32 percent -
nearly double the industry average of 17.9 percent.
As in the classroom, Christina's philosophy is the same
with her business, "we want our clients to laugh, and we want
this to be a joy, it doesn't have to be hard." For a
collections agency you may ask? Her reply is straight forward.
"Everyone owes money, some of us are just more current then
others." Christina also lobbys for her industry and has
appeared before congress on a number of occasions.
Christina has been instructing with Dale Carnegie for over
7 years and recently become the area's Master Trainer, by
training instructor candidates for Dale Carnegie
pre-conference and certification endorsement events. Christina
is licensed by Dale Carnegie and Associates to teach the Dale
Carnegie Course, High Impact Presentations, Public Speaking
Mastery, Successful Public Speaking, Leadership Training for
Managers, Developing the Leader in You, Developing the
Confidence to Lead, Creating an Executive Image that Wins
Friends and Influences People and Achieving Success through
Human Relations.
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Sales Strategies for Business
Growth
(May 9 & June26)
Enables its clients to build business rapidly and
effectively - through referrals. Their upcoming seminars
are:
· No More Cold
CallingTM Workshop San
Francisco
(Thursday, May 9)
· No More Cold
CallingTM Red Carpet Workshop
San Francisco
(Wednesday, June 26)
More
info...
Learn iT's Free Class on Friday
(May 17 & May
31)
San Mateo Office
Classes fill fast, so call today. Contact Marc Eusebio at
650-345-5004 or email him at meusebio@learnit.com.
· May 17th is Flash from 8 AM
to 12 Noon, and Dreamweaver from 1 PM to 5 PM.
· On May 31st we'll
have Excel 2000 from 8 AM to 12 Noon and PowerPoint 2000 from
1 PM to 5 PM.
More info...
Learn iT's Tech Night
San Francisco event at 45
Montgomery location
It is a informal workshop and informational event designed
to educate on what type of technical classes are available
through Learn iT! It will be hosted on May 16th and the time
frame is from 5:30 PM to 7:00 PM. Please RSVP Britt Miller at
bmiller@learnit.com.
More info... |
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Women in Business Roundtable
(Tuesday, May
21, 7:00 - 9:00am)
Palace Hotel, 2 New Montgomery
Insights on business and breakthroughs from a Woman CEO and
Olympic Gold Medallist. How to make the seemingly impossible a
reality. With Anne Cribbs CEO, Bay Area Sports Organizing
Committee.
Cost is $25 for Chamber members; $40 for prospective
members if paid by May 13. $5 additional after May 13 and at
the door.
More info...
Business After Hours
(Thursday, May 23, 5:30 -
7:30pm)
Aquarium of the Bay/Pier 39, Embarcadero at Beach
Street in San Francisco
Drink with the fishes! Join us for this special mixer
hosted by Aquarium of the Bay, Pier 39, Embarcadero at Beach
Street. Explore this newly renovated aquarium and its clear
tunnels beneath the bay while you make new contacts and
connect with the marine life! Enjoy hors d'oeuvres and tip
your glasses to the fish!
$10 for individual Chamber members and $20 for individual
prospective members, if pre-paid by May 20; $5 additional
after May 20 and at the door.
More info...
American Society of Training and Development
(May
8, 5:00pm - 9:00pm)
Golden Gate Chapter
Monthly Meeting
The San Francisco Fort Mason Officers'
Club Franklin and Bay Streets, San Francisco
More info... |
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| ©2002, Dale Carnegie of San Francisco
Training. All rights reserved.
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©2002, Dale Carnegie of San Francisco Training
1301
Ralston Ave.
Belmont, CA 94002
650.591.3253
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